Privacy Policy

1. Information We Collect

A. Personal Information You Provide:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (processed through secure payment gateways)
• Account login credentials

B. Information Automatically Collected:

• IP address
• Browser type and version
• Device information
• Pages you visit on our site
• Time and date of visit
• Referring website URL
• Cookies and similar tracking technologies

C. Order Information:

• Products you purchase
• Order history
• Delivery preferences

2. How We Use Your Information

• ✓ To process and fulfill your orders
• ✓ To communicate with you about your orders (order confirmation, shipping updates)
• ✓ To provide customer support and respond to your inquiries
• ✓ To improve our website, products, and services
• ✓ To process payments and prevent fraud
• ✓ To send you important updates about our policies or terms
• ✓ To send marketing communications (only if you opt-in)
• ✓ To analyze website usage and improve user experience

3. Sharing Your Information

We do NOT sell, trade, or rent your personal information to third parties. However, we may share your information with:

A. Service Providers:

• Payment gateways (Razorpay, PayPal, etc.)
• Shipping partners (Blue Dart, Delhivery, India Post)
• Email service providers for order communications
• IT and hosting service providers

B. Legal Requirements:

• When required by law, court order, or government regulation
• To protect our rights, property, or safety
• To prevent fraud or illegal activity

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (cart, checkout)
• Preference Cookies: Remember your login and language preferences
• Analytics Cookies: Help us understand website traffic (Google Analytics)

You can disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.

5. Data Security

• ✓ SSL encryption for all data transmission
• ✓ Secure payment gateways (we never store full card details)
• ✓ Regular security updates and monitoring
• ✓ Restricted access to personal information
• ✓ Secure servers with firewalls

6. Data Retention

• Order information: 5 years (for tax and legal compliance)
• Account information: As long as you maintain an account
• Customer support records: 2 years
• Marketing data: Until you unsubscribe

After the retention period, your information will be deleted or anonymized.

7. Your Rights

• ✓ Right to Access: Request a copy of your personal data
• ✓ Right to Correction: Correct inaccurate or incomplete information
• ✓ Right to Deletion: Request deletion of your data (subject to legal obligations)
• ✓ Right to Restrict: Limit how we use your data
• ✓ Right to Object: Object to certain data processing
• ✓ Right to Withdraw Consent: Withdraw marketing consent anytime

How to Exercise Your Rights: Contact us at Indianrc125588@gmail.com with subject "Privacy Request". We will respond within 30 days.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (payment gateways, courier tracking, social media). We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Payment Information

We do NOT store your complete payment information. All payment transactions are processed through secure third-party payment gateways:

• Credit/Debit Cards (processed through secure gateway)
• UPI (Google Pay, PhonePe, Paytm)
• Net Banking
• Cash on Delivery (where available)

Your payment details are encrypted and never stored on our servers.

12. Marketing Communications

With your consent, we may send you promotional offers, new product announcements, and newsletter updates.

How to Unsubscribe:

• Click "Unsubscribe" link at the bottom of any marketing email
• Email us at Indianrc125588@gmail.com with "Unsubscribe" in subject
• Update preferences in your account dashboard

13. Contact Information

14. Grievance Officer

In accordance with Indian laws (Information Technology Act, 2000), we have designated a Grievance Officer to address your concerns:

• Name: Indian RC Support Team
• Email: Indianrc125588@gmail.com
• Phone: 7054542200
• Response Time: Within 48 hours (business days)

15. Your Consent

By using our website and providing your information, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal information.